Return Policy

Shipping Charges

Flat-rate shipping charge of $60 (ex gst) for all orders*. Bulky items may attract additional charges, you will be notified if this affects your order. Urgent or special deliveries are P.O.A.

*Retail customers only, excludes Re-sellers.

Returns

Returning items for credit or a refund to Labpro Scientific is easy. 

Call us on 0409077539 or email sales@labproscientific.com  to see if we can find a solution or to make sure you can return the item (optional).

Terms and Conditions of Returns

All returns for whatever reason must be authorised by Labpro Scientific, goods returned to Labpro Scientific must be accompanied by a RGA (Returned Goods Authority) with a valid return number issued by Labpro Scientific. Any refunds due will be completed within 30 days after receipt of returned goods.

• Items returned for credit or refund must be in returned in saleable condition.
• Returns must be requested within seven days of the receipt of goods.
• A restocking fee may be applicable in some cases depending on the reason for the return.
• Picking/Order Input Errors
  • Please check the delivery contents: if there is anything missing or incorrect, you must inform us within 3 working days of receipt of goods.
• Defective Items
  • If the goods ordered turn out to be defective or arrive in a damaged condition, you must inform us within 7 working days of receipt of goods. The defective items should be returned to Labpro Scientific’s at our expense. If however the goods returned are found to be in good working order a restocking fee and freight charge may apply.
• Incompatibility Issues
  • If you believe the goods to be incompatible with your stated requirements, you must inform us within 7 working days of receipt of goods.
• Cancellation/Goods Ordered in Error.
  • Labpro Scientific does not accept the return of non-standard, indent or special items. For all other standard items being returned a restocking fee may apply.
• All freight costs incurred in returning goods to the company will be at the cost of the customer unless Labpro Scientific has agreed to accept the return freight costs.
  • A condition of such agreement is that the Customer must use the freight carrier nominated by Labpro Scientific.
  • All freight costs incurred in returning goods to the company shall be at the cost of the customer unless Labpro Scientific has agreed to accept the return freight costs. A condition of such agreement is that the Customer must use the freight carrier nominated by Labpro Scientific.
• If appropriate, a statement setting out what potentially hazardous use has been made of the goods together with, where appropriate, a decontamination notice signed by an officer of the Customer and stating the decontamination method used must accompany all returned items. If requested, Labpro Scientific can provide the necessary forms.

Cancellations 

While every effort is made to meet the Customer’s particular requirement, Labpro Scientific will be under no obligation to accept cancellations or amendments to an order or part of an order or return of goods:

• For a stock item if the quantity represents stock of more than six (6) months of Labpro Scientific’s normal sales of the item(s);
• The item(s) have been purchased as a special indent order and cannot be returned to Labpro Scientific’s supplier;
• The item(s) have been damaged or have deteriorated other than in a way covered by warranty;
• For item(s) to be returned to the manufacturer, the time for returning has expired.